Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by destination: standard shipping usually takes 7–15 business days internationally.

Do you ship worldwide?

Yes! We ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Returns & Refunds

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, please contact us within 14 days of receiving your order and we will do our best to resolve the issue.

My item arrived damaged. What should I do?

We are sorry to hear that! Please contact us with a photo of the damaged item and your order number, and we will arrange a replacement or refund promptly.

Products

Are your products cruelty-free?

We are committed to offering products that meet high ethical standards. Please check individual product descriptions for specific certifications and ingredient details.

How do I choose the right product for my skin type?

Each product page includes detailed descriptions and usage guidance. If you need personalized advice, feel free to contact us — we are happy to help!

Payments

What payment methods do you accept?

We accept all major credit cards and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information at all times.